Refund policy
Return and Exchange Policy
At Lamya’s Vogue, customer satisfaction is our priority. While we do not offer refunds, we gladly provide exchanges under the following conditions:
Exchange Eligibility
- Items must be returned within [7 days] from the date of delivery.
- Items must be unused, unwashed, and in their original condition, with all tags attached and in their original packaging.
- The original receipt or proof of purchase is required for all exchanges.
Items Not Eligible for Exchange
- Customised or personalised items.
- Sale or discounted items (final sale)
- Damaged items not caused by us
How to Request an Exchange
- Contact Us: Email us at [info@lamyasvogue.com] within the exchange period. Provide your order details and reason for the exchange.
- Approval: Once your request is approved, we will provide you with the address to ship items to.
- Return Shipping: Customers are responsible for shipping costs associated with returning the item for an exchange unless the exchange is due to an error on our part (e.g., wrong item shipped).
Exchange Process
- Upon receiving and inspecting the item, we will process the exchange.
Contact Us
For any questions regarding exchanges, contact us at [info@lamyasvogue.com].